Video Tellers were first introduced at our branches in Owosso, Clio, and Swartz Creek in 2018. These new Video Tellers offer the best of technology with personalized service via two-way video.
When you walk into our new branches the first thing you will feel is personal attention. We greet you with a smile, learn your needs and assist you with your questions and transactions. Our members are given personal assistance while being introduced to our new Video Teller technology.
“The Video Tellers enable members to see and talk with a teller by using two-way video technology,” said Dan Gatfield, Director of Operations. “At the touch of a screen an employee at our Member Service Center responds. The video interaction occurs in real time. This technology allows us to extend hours, making banking more convenient for our members. Video Teller drive-thru hours at our updated VTM locations* are extended from 7:00 am until 7:00 pm Monday through Friday and from 8:00 am until 3:00 pm on Saturdays.”
When you use Video Tellers in the lobby or drive-thru lanes you receive two-way video assistance for basic transactions such as deposits and withdrawals as well as transactions that are too complex for a standard ATM, including:
Plus, you can get immediate answers to account related questions. All our new locations will still have a standard ATM available 24 hours a day. Video Tellers make it possible to improve service and expand hours to deliver on our mission to “open doors to our members by providing quality financial services”.
VTMs were introduced at Clio, Owosso and Swartz Creek locations in 2018, and Holly Rd, State Rd, Fenton Rd, and DeMille Rd. branches were updated in 2019 to include VTMs in both the lobbies and drive-thrus. We have begun expanding this VTM technology to more branches for more convenient and efficient use for members, along with added safety and security for our team members.
Do you still have questions about how the Video Tellers work? Please visit our FAQ page to learn more about this advanced technology and how it will help us better serve our members.
*Owosso branch VTM hours are 9:00 am- 6:00 pm Monday through Friday, and 9:00 am- 12:30 pm on Saturdays.