Video Tellers were introduced at our branches in Owosso, Clio, and Swartz Creek. These new Video Tellers offer the best of technology with personalized service via two-way video.
When you walk into our new branches the first thing you will feel is personal attention. We greet you with a smile, learn your needs and assist you with your questions and transactions. Our members are given personal assistance while being introduced to our new Video Teller technology.
“The Video Tellers enable members to see and talk with a teller by using two-way video technology,” said Dan Gatfield, Director of Operations. “At the touch of a screen an employee at our Member Service Center responds. The video interaction occurs in real time. This technology allows us to extend hours, making banking more convenient for our members. Video Teller drive-thru hours at our Swartz Creek and Clio locations are
extended from 7:00 am until 7:00 pm Monday through Friday and from 8:00 am until 3:00 pm on Saturdays.”
When you use Video Tellers in the lobby or drive-thru lanes you receive two-way video assistance for basic transactions such as deposits and withdrawals as well as transactions that are too complex for a standard ATM, including:
Plus, you can get immediate answers to account related questions. All our new locations will still have a standard ATM available 24 hours a day. Video Tellers make it possible to improve service and expand hours
to deliver on our mission to “open doors to our members by providing quality financial services”.
VTMs were also introduced to Holly Rd and State Rd branches in 2019 and will expand to more branches in the future for more convenient use for members.
Do you still have questions about how the Video Tellers work? Please visit our FAQ page to learn more about this advanced technology and how it will help us better serve our members.